A huge thank you for choosing to shop with Rock Those Frocks and we hope that you love and enjoy your items. However, should it be necessary to return your items there are two ways in which you can do this:
Return to our shop on Towcester High Street
If you are local to our shop then you are very welcome to return your goods there and either leave your parcel to be processed for a full refund (these take up 10 working days to process), or you might prefer to visit, see our stock and exchange for something more suitable.
Please note we are unable to refund items in the shop and returns to the shop MUST be made within 18 days of your order. We are unable to accept returns made after that date.
- You can return your items by post.
- Items must be returned within 18 days of your order being placed.
- Goods returned are at your own cost.
- Goods must be unworn, unwashed and free from makeup.
- Footwear must be tried on indoors only.
- Items must be undamaged and where appropriate original labels attached.
- Please make sure you obtain proof of posting or tracking number and retain.
Upon receiving your item, we will process a refund within 10 days to the card used to pay for the goods. The refund takes into account any discounts applied at point of sale.
Rock Those Frocks
179 Watling Street
Please note that If goods are received in an unsatisfactory condition, we reserve the right to refuse your refund and return them to you at your own cost.